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25
JAN
2023

How do I respond to a claim deficiency?

You may send your deficiency response to the Trust’s mailing address or you may log into Trust Online and update the claim form using our enhanced Deficiency Response Process. For more information on this process click here.
25
JAN
2023

How long does it take to review my response to a deficiency after it is received by the Trust?

After the Trust receives your response, it is processed in a First In First Out (FIFO) order, similar to when your claim was first received.
25
JAN
2023

When I am supplementing claim information or responding to a deficiency, do I need to resubmit the claim form?

No, please send only the additional information/documentation and include the injured party’s name and last four digits of the Social Security number.
25
JAN
2023

After responding to a deficiency, could the claim receive a subsequent deficiency?

Deficiencies are placed on a claim based upon the information available at the time of review.  As there are multiple ways a deficiency may be resolved, all potential deficiencies that may apply to a claim cannot be identified until there is a response to the initial deficiency. ...

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