We have received an error message stating “Requested value ‘Item [##]’ was not found” during the new claims upload. How can I correct this?

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This message generally occurs when the user is using an older version of the Bulk Upload web service references (schema). In order to resolve, complete the following steps:
i. Start the bulk upload program.
ii. Click the Help link.
iii. Click Update References.
iv. Quit and restart the bulk upload program.
v. Retry the uploading the new claims template.

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